Shipping & Returns

Delivery Information 

All of our orders are shipped using a fully registered courier service. Delivery takes place Monday to Friday (excl. Bank/Public holidays). We ship within Ireland, the UK and mainland Europe. All orders require a contact phone number for the delivery address.

Standard Delivery for Ireland is €10 and the rest of the EU is €20.

Shipping Disclaimer: All of our parcels are sent via a 3rd party registered courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked. While we endeavour to ensure that all parcels are delivered within the specified time frame, Hearing Music Limited can not be held responsible for delays due to adverse weather conditions or other courier/technical related issues outside of our control.

Shipping Times

We aim to deliver your order within 2 - 5 working days for Ireland, 5 - 10 working days for the UK and mainland Europe. Where the order is a custom made product we adhere to our delivery times after receiving the custom made item from the manufacturer. We will notify you if for any reason we cannot meet these targets and at this point you will have the opportunity to cancel your order if you wish to. 

Cancellations & Returns 

Order Cancellation

Right to cancel does not apply to earphones, custom earphones and items that are classed as single use e.g. foam tips and cleaning swabs. We do not accept returns related to any earphone and related products. Earphones are a very personal product and by their very nature of use and fit they cannot be restored to the same physical state as they were supplied. We cannot resell them once they have been opened or used due to hygiene reasons. In exceptional circumstances where the sealed packaging has not been opened and it is clear to see that the earphones have not been used we may consider a form of exchange or return.

If you or your appointed agent collects the goods from our premises, Distance Selling regulations will not apply and you will be bound by our general returns policy below.

General Returns Policy

Goods are not sold on a trial basis. Customers should check product specifications and the compatibility of it with other manufacturers' equipment before ordering. Hearing Music does not warrant the suitability and compatibility of goods for specific applications.

Goods ordered in error or goods found to be unsuitable or incompatible with their intended application may sometimes be returned to us (this excludes earphones, see note above). In cases where the goods are normal stocking items for us we will normally accept them back into stock for credit only (not refund). We will not accept non-stocking items that have been specially ordered for you unless our supplier will accept them back into their stock. In any case we follow normal industry practice in making a 20% handling charge for all authorised returns. The original carriage charge is not creditable or refundable.

If we agree to accept an item for return or refund that product must be returned in its original and undamaged packaging, complete (including manuals) and in 'as new' condition. No refund or credit will be issued unless the product conforms to these conditions. If a refund is authorised it will be made via the same payment method as you used to pay us.

Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you with your options. Whist we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Orders placed by you constitute an offer to buy the goods in question and as such orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. E & O.E.